Independent Pickup Zones
Directional microphone elements focus on target areas and reduce voices outside the pickup angle.
Role-separated voice pickup
Smart terminal and counter service microphone solutions.
Capture two-sided conversations clearly with A/B role separation, focused pickup, noise suppression and compact microphone modules for service windows and public terminals.
60-degree
Focused pickup angle
A/B
Role-separated channels
Type-C
Terminal-ready interface
Scenario challenges
Public service terminals need more than simple sound capture.
Government halls, bank counters, hotel receptions, retail service desks and self-service terminals often need clear two-party pickup. Standard omnidirectional microphones easily mix staff voice, visitor voice and surrounding lobby noise.
- Separate staff and visitor voices for service recording, transcription or AI assistance.
- Reduce lobby noise, queue conversations, device noise and public broadcast sound.
- Support compact installation inside smart terminals or service counters.
- Provide finished microphone devices when embedded design is not required.
Solution architecture
A/B role separation with independent directional pickup.
HAOKAI directional microphone modules combine focused pickup, left/right channel separation, noise reduction and automatic gain control to create a practical voice front end for counter conversations.
Role Separation
Separated channels help systems distinguish staff and visitor voices in daily service workflows.
Module or Finished Device
Choose embedded modules or finished desktop microphones depending on product integration needs.
Selection guidance
Specify the conversation layout before selecting a counter service microphone.
Counter-service audio performance depends on the physical conversation zones and the terminal structure. Share the installation drawing and operating conditions early so the pickup direction, channel output and interface can be matched to the device.
Conversation zones
Define staff and visitor positions, counter depth and any glass, speaker or queue area between them.
Channel requirement
Confirm whether separate left/right recordings are needed for transcription, review or AI assistance.
Integration path
Choose an embedded module or finished device, then confirm mounting space, cable routing and host interface.
Recommended products
Product options for this scenario.
HK-SDXMIC-V1.1
Dual independent directional pickup module with A/B role separation and left/right channel separation for smart terminals.
M20-Dual
Finished dual-gooseneck microphone for two-party service counters, interviews and translation terminals.
M20-Single
Single-gooseneck directional microphone for one-side voice collection, service desks and teaching terminals.
Use cases
Typical device and deployment scenarios.
Government Hall
Service windows, self-service terminals and voice collection kiosks.
Bank & Hotel
Counter conversations, customer service desks and reception terminals.
Translation Device
AI two-way translators and multilingual conversation devices.
Retail Service Desk
Checkout counters, membership desks and after-sales service terminals.
Related solutions
Explore adjacent device scenarios.
Camera and microphone integration
AI Digital Human Interaction
Combine HD camera modules, directional microphone arrays, echo cancellation and AI noise reduction so digital human terminals can see, hear and respond naturally.
View adjacent solutionConversation recording
Security, Judicial & Monitoring
Directional microphone arrays and camera module solutions for interrogation rooms, courtroom recording, controlled visitation, government service counters and traceable conversation capture.
View adjacent solutionFAQ
Technical questions before integration.
What does role-separated pickup mean?
It uses independent directional pickup zones and separate channels to make two-party recordings easier to review. Actual separation depends on placement, room acoustics and overlapping speech.
Can two speakers be recorded on separate channels?
A suitable two-channel directional design can support separate staff and visitor capture. We recommend validating channel isolation in the final counter structure.
Is this suitable for noisy service halls?
Focused pickup and noise processing can reduce off-axis ambient sound, but queue noise, public announcements and speaker playback should be evaluated in the target environment.
Can the microphone be embedded in a terminal?
Yes. Module options can be matched to the terminal opening, acoustic path, interface and production requirements.
Work With HAOKAI
Need role-separated voice pickup?
Share pickup distance, microphone layout, interface, structure, algorithm requirements and target production plan. HAOKAI can recommend or customize a practical audio front-end solution.