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Unattended Ticketing System Across Shenzhen Metro Line 12

Rail TransitNovember 28, 2022ShenzhenProject Case

Project Overview

Client Shenzhen Metro Group
Challenge Rolling out unattended ticketing line-wide had to raise passenger throughput while protecting the rider experience and cutting the cost of staffed ticket windows.
Solution Dual-lens face cameras enable self-service ticket purchase and face verification, while 4-microphone arrays working with speech recognition provide voice-driven information lookup, route planning and ticketing.
Modules Used HK5M-H212.1、HK-ARRAYMIC-V3.2-8

Outcome

↓20%+

Labor costs

↑30%+

Passenger flow efficiency

↑10%+

Passenger satisfaction

Device Forms & Scenarios

Modules Used

Related Scenarios

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